Refund policy

Made to order. Every hoodie and hat is made when you order it, so we do not accept returns or exchanges for size or change of mind. Check the size chart before you buy. If you are between two sizes, email us first and we will help.

Defects and misprints. Email hello@jewfishco.com within 30 days of delivery with your order number and a photo. We reprint it or refund it, your choice. You do not need to send anything back.

Lost parcels. If tracking stops moving for 10 days, or shows delivered and you do not have it, email us within 30 days and we reprint it or refund it.

Cancellations. Orders can be cancelled for a full refund until they go into production, usually within 24 hours of ordering. After that the item is already being made and the order cannot be cancelled.

Wrong address. If a parcel comes back because the address entered was incomplete or wrong, we reship it once you cover the new postage.

Refunds go back to the original payment method within 5 to 10 business days.